Online store regulations

Hi

rondin is a brand created by designers Wioletta Taratuta and Iwo Rzepiel. Our idea is UPCYCLING, we create each lamp by hand from old glass, which often shows signs of use. It may be slightly chipped or scratched, but we believe that these signs add character and history to them.

Photos and other visual presentations of light objects on the store's websites are for informational purposes only and may not reflect the actual size and colour of the product.

Thank you for your interest in our brand. We will strive to make your experience the best it can be.

The following guidelines establish the rules for making purchases in the online store at rondin.eu

The store administrator, seller and service provider is Wioletta Taratuta, conducting business activity under the name of Wioletta Bronisława Taratuta, with its registered office in Wrocław, ul. Podwale 74/17, NIP 75518 58 337, which has the exclusive right to run this store. The provisions of these guidelines apply to both the Seller and all Customers who make purchases and acquire products in the rondin.eu online store.

If you have any questions, comments or concerns, we are at your disposal at hello@rondin.eu


Introductory Provisions

Definitions:

In these regulations, the following terms have the following meanings:

  1. Regulations – this document establishing the rules for making purchases in the online store www.rondin.eu;
  2. Shop – online platform operated at www.rondin.eu;
  3. Seller – Wioletta Taratuta, conducting business activity under the name of Wioletta Bronisława Taratuta, with its registered office in Wrocław, ul. Podwale 74/17, NIP 75518 58 337, tel. +48 572 512 718 , email hello@rondin.eu
  4. Customer – a natural person, legal person or organizational unit without legal personality who has successfully registered an account in the rondin.eu online store, obtaining a login and password, in order to purchase a product, or placed an order without registering a user account;
  5. Product/Products – handcrafted, unique light objects, composed of old glass with a history, bearing traces of use.
  6. Legal provisions – Act of 23 April 1964 - Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended); Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287, as amended); and the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended).

Contact with the Store

Mailing address:
Wioletta Taratuta,
ul.Podwale 74/16, 50-449 Wroclaw

Seller's email address: hello@rondin.eu

Seller's telephone number: +48 572 512 718

Seller's bank account number:
 Wioletta Taratuta, Bank Pekao SA 24 1240 1994 1111 0010 9542 9235

Address for returning goods in the event of withdrawal from the contract:
Wioletta Taratuta, ul. Podwale 74/16, 50-449 Wrocław, tel. +48 572 512 718 , email: hello@rondin.eu

The Customer may communicate with the Seller using the addresses and telephone numbers provided in this section.
The Customer may communicate with the Seller by telephone between 11:00 a.m. and 5:00 p.m. from Monday to Friday.


    Technical requirements

    To use the Store, including browsing the Store's assortment and placing orders for Products, you must:

    • a terminal device with access to the Internet and a web browser such as Chrome, Firefox, Edge, Opera, Safari in versions released after 2017
    • active e-mail account,
    • cookies enabled.

    The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, resulting from force majeure, actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.


    Registration and Login

    1. To purchase Products in the Store, the Customer may create a user account by filling out a registration form. After registration, the Customer receives a user name (login) to the Store and selects a password.
    2. The customer also has the option to place an order without creating a user account.
    3. Both registration in the Store and placing an order without registration is tantamount to acceptance of the Regulations.

    Placing an order

    1. The Seller sells Products in the Store via the Internet.
    2. The information provided in the Store regarding the Products does not constitute an offer within the meaning of civil law, but merely an invitation to conclude a sales contract.
    3. The order is placed by filling out the order form after adding the products, digital content or services of interest to the basket of the Customer. The form requires providing data necessary to complete the order. When placing the order, the Customer also selects the method of delivery of the ordered products and the payment method. The condition for placing an order is accepting the Regulations, which the Customer should read in advance. In case of any questions regarding the Regulations, the Customer may contact the Seller.
    4. The Product sales agreement is deemed to be concluded when the Seller sends an e-mail confirming the shipment of the ordered Product to the Customer's e-mail address.
    5. After the Customer places an order, the Seller sends an e-mail confirming acceptance of the order for fulfillment to the internet address provided by the Customer.
    6. Due to the unique nature of the Products or the special material from which they are made, the Seller reserves the right to refuse to process the order, limit the form of payment or request prepayment from the Customer.
    7. The Seller delivers the Products to the Customer in Poland and selected foreign countries .

    Order completion date

    1. The order fulfillment time is a maximum of 10 working days. In the case of individual orders or those requiring personalization, the order fulfillment time may be extended to 20 working days.
    2. The Seller shall fulfill orders in accordance with the above-mentioned deadlines. Orders placed on working days after 3:00 p.m. and on non-working days (Saturdays, Sundays, holidays) will be treated as placed on the next working day, and the fulfillment deadline will be counted from that day.
    3. In exceptional situations, such as the lack of availability of the ordered Product in the Store, the Seller may set a longer completion date, about which the Customer will be informed in the e-mail confirming acceptance of the order for completion. If the Customer does not change or cancel the order within two business days of receiving the notification from the Seller, it is considered that he/she agrees to extend the order completion date in accordance with the Seller's suggestions. Business days include weekdays except for non-working days (Saturdays, Sundays and holidays).

    Delivery and payment

    1. The available payment methods for the order are described on the Store's website and presented to the Buyer at the stage of placing the order.
    2. The Seller offers the possibility of making payments by bank transfer or by electronic payments via the Przelewy 24, BLIK payment system.
    3. If the Buyer has requested an invoice, it will be delivered to the Buyer electronically to the e-mail address provided in the order form.
    4. The ordered Products are sent to the Customer via courier companies such as Kurier InPost and DPD.
    5. The Customer is responsible for the shipping costs associated with the Product.
    6. International shipping costs vary depending on the destination country.

    Damage to shipments

    1. All shipments are insured.
    2. Before confirming receipt of the shipment, the Customer should check whether the packaging has not been damaged during transport and whether there are no signs of premature opening (e.g. torn security tapes).
    3. In the event of damage to the packaging or its early opening, the Customer has the right to refuse to accept the shipment and - if possible in the presence of the courier - draw up a damage report. The Customer should then immediately inform the Store about the situation.
    4. If the customer has not found any damage to the shipment, but the product inside is damaged. Please take a photo of the damage and send it to: hello@rondin.eu. Send us the product back, protecting it from further damage. We will refund you within 14 days of receiving the shipment.
      If you want to keep the product despite the damage, we will give you 20% off your next purchase.

    Withdrawal from the sales contract and return of the product

    1. In accordance with the provisions of the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended), the Customer has the right to withdraw from the Product sales agreement without giving any reason within 14 days from the moment of taking possession of the Product, or when the Product was handed over to a third party indicated by the Customer, excluding the carrier.
    2. To withdraw from the contract, you must send the Seller information about your wish to withdraw by e-mail to the following address: hello@rondin.eu.
      The Seller will immediately confirm receipt of information about withdrawal from the contract by sending a confirmation to the e-mail address provided by the Customer.
    3. In the event of withdrawal from the sales agreement, both parties are obliged to return all benefits received under the agreement. The Seller is obliged to return the benefits within no more than 14 days of receiving the declaration of withdrawal from the agreement. However, it may withhold the return of received payments until the goods are received back. The refund will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer has agreed to a different solution in the declaration of withdrawal from the Product purchase agreement. In such a case, the alternative payment method should be indicated by the Customer in his declaration of withdrawal from the Product purchase agreement.
    4. Personalised and custom-made products are non-returnable.
    5. Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to fulfill its obligation within a strictly defined period.
    6. Returned Goods should be sent to the following address: Wioletta Taratuta, ul. Podwale 74/16, 50-449 Wrocław, tel. +48 572 512 718 , email hello@rondin.eu
    7. The Seller declares that he does not accept cash on delivery shipments.


    Complaints

    In the event of non-conformity of the product with the contract, the buyer - by operation of law (the Civil Code and the Consumer Rights Act) - is entitled to legal remedies from and at the expense of the company running the rondin brand - Wioletta Taratuta with its registered office at Ul Podwale 74/17, 50-449 Wrocław, NIP 7551858337

    If the Customer discovers defects in the Product within 2 years from the date of purchase, he or she may exercise his or her warranty rights by filing a complaint.

    The warranty covers defects in the Product that make the Product inconsistent with the contract, with the exception of features such as:

    • Product Colors. A large part of our lamps are made of brass or steel, delicate changes in the color of the metal are the result of natural evolution, which gives it an individual character.
    • Mechanical damage, natural wear and tear and damage resulting from improper use of the Product.

    If the defect is discovered within one year of the Product's delivery date, it is assumed that the defect or its cause existed at the time of purchase. If the defect is discovered later, it is necessary to prove that it existed at the time of purchase.

    Complaints can be submitted in writing to hello@rondin.eu

    In the event of a complaint about a Product purchased in the rondin.eu online store, the Customer who is a consumer or a natural person who is entitled to consumer rights, delivers the Product in person to the rondin company headquarters in Wrocław or by courier. Rondin will collect the Product from the Customer at its own expense, after the Customer has previously selected the most convenient of the proposed collection methods.

    Complaints will be considered within 14 days from the date of receipt of the notification by Rondin.

        Final provisions

        1. The Seller reserves the right to transfer some or all of its rights and obligations related to the management of the Store without the need to obtain the consent of the Customers.
        2. All comments and reports regarding the operation of the Store, violations of the Regulations, the offer of Products, the reliability of data or other detected irregularities, as well as all statements and reports addressed to the Seller, should be sent to the Seller's e-mail address.
        3. The Seller reserves the right to make changes to the Regulations. All changes come into effect upon their publication on the Store's website.
        4. Modifications to the Regulations do not negatively affect the rights and obligations of the Customer in relation to orders that have already been fulfilled by the Store.
        5. Customers undertake to regularly check the Terms and Conditions for any changes or additions.
        6. Each time the Customer logs in, it means that they accept the currently applicable version of the Regulations. In the event of disagreement with changes to the Regulations, the Customer should refrain from logging in to the Store and immediately notify the Seller of their decision. Disagreement with changes to the Regulations results in the deletion of the Customer's account.
        7. The Seller and the Customer who have concluded sales agreements for Products offered by the Store make every effort to amicably resolve any disputes arising from these Regulations and the content and implementation of sales agreements for Products. In the absence of settlement, the dispute shall be resolved by a common court with jurisdiction over the subject and place of the dispute in accordance with the provisions of civil procedural law.
        8. In matters not regulated by the Regulations, the provisions of the law and other applicable regulations of the Republic of Poland shall apply.