Hi

Rondin is a brand created by designers Wioletta Taratuta and Iwo Rzepiel. Our philosophy is UPCYCLING, where we handcraft each lamp from old glass, which often shows signs of wear. It may be slightly chipped or scratched, but we believe these marks add character and history to the lamps.

Photos and other visual presentations of light objects on the store's website are for informational purposes only and may not reflect the actual size and color of the product.

Thank you for your interest in our brand. We will strive to make your experience as enjoyable as possible.

The following guidelines establish the rules for making purchases in the online store at rondin.eu

The store administrator, seller, and service provider is Wioletta Taratuta, conducting business under the name Wioletta Bronisława Taratuta, with its registered office in Wrocław, ul. Józefa Pankiewicza 26, NIP 75518 58 337, who has the exclusive right to operate this store. The provisions of these guidelines apply to both the Seller and all Customers who make purchases and purchase products from the rondin.eu online store.

If you have any questions, comments or concerns, we are at your disposal at hello@rondin.eu

Introductory provisions

Definitions:

In these regulations, the following terms have the following meanings:

1. Regulations – this document setting out the rules for making purchases in the online store www.rondin.eu;
2. Shop – online platform operated at www.rondin.eu;
3. Seller – Wioletta Taratuta, conducting business activity under the name of Wioletta Bronisława Taratuta, with its registered office in Wrocław, ul. ul. Józefa Pankiewicza 26, NIP 75518 58 337, tel. +48 572 512 718 , email hello@rondin.eu
4. Customer – a natural person, legal person or organizational unit without legal personality who has successfully registered an account in the rondin.eu online store, obtaining a login and password, in order to purchase a product, or has placed an order without registering a user account;
5. Product/Products – handcrafted, unique light objects, composed of old glass with a history, bearing traces of use.
6. Legal provisions – Act of 23 April 1964 – Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended); Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287, as amended); and the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended).

Contact with the Store

Mailing address:
Wioletta Taratuta,
Józefa Pankiewicza 26 , 51-639 Wroclaw

Seller's email address: hello@rondin.eu

Seller's telephone number: +48 572 512 718

Seller's bank account number:
Wioletta Taratuta, Bank Pekao SA 24 1240 1994 1111 0010 9542 9235

Address for returning goods in the event of withdrawal from the contract:
Wioletta Taratuta, ul. Józefa Pankiewicza 26 , 51-639 Wroclaw, tel. +48 572 512 718 , email: hello@rondin.eu

The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The Customer may communicate with the Seller by telephone between 11:00 a.m. and 5:00 p.m. from Monday to Friday.

Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, you must:

• a terminal device with access to the Internet and a web browser such as Chrome, Firefox, Edge, Opera, Safari in versions released after 2017
• active e-mail account,
• cookies enabled.

The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the operation of the Store, resulting from force majeure, actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

Registration and login

1. To purchase Products in the Store, the Customer may create a user account by completing the registration form. After registration, the Customer receives a username (login) for the Store and selects a password.
2. The customer also has the option of placing an order without creating a user account.
3. Both registration in the Store and placing an order without registration constitute acceptance of the Regulations.

Placing an order

1. The Seller sells Products in the Store via the Internet.
2. The information provided in the Store regarding the Products does not constitute an offer within the meaning of civil law, but merely an invitation to conclude a sales contract.
3. An order is placed by completing the order form after adding the products, digital content, or services of interest to the shopping cart. The form requires the provision of data necessary to complete the order. When placing the order, the Customer also selects the delivery method and payment method. The Customer must accept the Terms and Conditions, which the Customer should read beforehand. Should any questions arise regarding the Terms and Conditions, the Customer may contact the Seller.
4. The Product sales contract is deemed to be concluded when the Seller sends an e-mail confirming the dispatch of the ordered Product to the Customer's e-mail address.
5. After the Customer places an order, the Seller sends an e-mail confirming acceptance of the order for processing to the e-mail address provided by the Customer.
6. Due to the unique nature of the Products or the special material from which they are made, the Seller reserves the right to refuse to process the order, limit the form of payment or request prepayment from the Customer.
7. The Seller delivers Products to the Customer in Poland and selected foreign countries .

Order completion date

1. Order processing time is a maximum of 10 business days. For individual orders or those requiring personalization, the processing time may be extended to 20 business days.
2. The Seller fulfills orders in accordance with the deadlines listed above. Orders placed on business days after 3:00 PM and on non-business days (Saturdays, Sundays, and public holidays) will be treated as placed on the next business day, and the fulfillment deadline will be counted from that day.
3. In exceptional circumstances, such as the unavailability of the ordered Product in the Store, the Seller may set a longer delivery time, which the Customer will be informed of in the email confirming acceptance of the order. If the Customer does not modify or cancel the order within two business days of receiving notification from the Seller, the Customer will be deemed to have consented to the extended delivery time in accordance with the Seller's suggestions. Business days include weekdays excluding public holidays (Saturdays, Sundays, and public holidays).
   
   

Delivery and payment

1. The available payment methods for the order are described on the Store's website and presented to the Buyer at the stage of placing the order.
2. The Seller offers the possibility of making payments by bank transfer or electronic payments via the Przelewy 24, BLIK payment system.
3. If the Buyer has requested an invoice, it will be delivered to the Buyer electronically to the e-mail address provided in the order form.
4. The ordered Products are shipped to the Customer via courier companies such as Kurier InPost and DPD.
5. The Customer bears the fees associated with the delivery of the Product.
6. International shipping costs vary depending on the destination country.

Damage to shipments

1. All shipments are insured.
2. Before confirming receipt of the shipment, the Customer should check whether the packaging has not been damaged during transport and whether there are no signs of premature opening (e.g. broken security tapes).
3. If the packaging is damaged or has been opened prematurely, the Customer has the right to refuse acceptance of the shipment and—if possible, in the presence of the courier—complete a damage report. The Customer should then immediately notify the Store of the situation.
   
4. If the customer has not identified any damage to the shipment, but the product is damaged inside, please take a photo of the damage and send it to: hello@rondin.eu. Send the product back to us, protecting it from further damage. We'll refund your money within 14 days of receiving it.
   If you want to keep the product despite the damage, we will give you 20% off your next purchase.

Withdrawal from the sales contract and return of the product

1. Pursuant to the provisions of the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended), the Customer has the right to withdraw from the Product sales contract without giving any reason within 14 days from the moment of taking possession of the Product, or when the Product is handed over to a third party indicated by the Customer, excluding the carrier.
2. To withdraw from the contract, please send the Seller information about your wish to withdraw electronically to the following e-mail address: hello@rondin.eu.
   The Seller will immediately confirm receipt of information about withdrawal from the contract by sending a confirmation to the e-mail address provided by the Customer.
   
3. In the event of withdrawal from the sales contract, both parties are obligated to return all payments received under the contract. The Seller is obligated to return the payments within no more than 14 days of receiving the notice of withdrawal. However, the Seller may withhold the refund of payments received until the goods are returned. Refunds will be made using the same payment methods used by the Customer in the original transaction, unless the Customer has agreed otherwise in the notice of withdrawal from the Product purchase contract. In such a case, the Customer should indicate an alternative payment method in their notice of withdrawal from the Product purchase contract.
4. Personalized and custom-made products are non-returnable.
5. Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to fulfill its obligation within a strictly specified period.
6. Returned Goods should be sent to the following address: Wioletta Taratuta, ul. Józefa Pankiewicza 26, 51-639 Wroclaw, tel. +48 572 512 718 , email hello@rondin.eu
7. The Seller declares that he does not accept cash on delivery shipments.

Complaints

In the event of non-conformity of the product with the contract, the buyer – by operation of law (the Civil Code and the Consumer Rights Act) – is entitled to legal remedies from and at the expense of the company operating the rondin brand - Wioletta Taratuta with its registered office ul. Józefa Pankiewicza 26 , 51-639 Wrocław, NIP 7551858337

If the Customer discovers defects in the Product within 2 years from the date of purchase, he or she may exercise his or her warranty rights by filing a complaint.

The warranty covers defects in the Product that make the Product inconsistent with the contract, with the exception of features such as:

• Product Colors. Many of our lamps are made of brass or steel; subtle variations in the metal's color are a result of natural evolution, giving them a unique character.
• Mechanical damage, natural wear and tear and damage resulting from improper use of the Product.

If a defect is discovered within one year of delivery of the Product, it is assumed that the defect or its cause existed at the time of purchase. If the defect becomes apparent later, proof that it existed at the time of purchase is required.

Complaints can be submitted in writing to hello@rondin.eu

In the event of a complaint regarding a Product purchased from the rondin.eu online store, the Customer who is a consumer or an individual with consumer rights must deliver the Product in person to the rondin office in Wrocław or by courier. Rondin will collect the Product from the Customer at its own expense, after the Customer has selected the most convenient collection method.

Complaints will be considered within 14 days from the date of receipt of the notification by Rondin.

Final provisions

1. The Seller reserves the right to transfer some or all of its rights and obligations related to the management of the Store, without the need to obtain the consent of the Customers.
2. All comments and reports regarding the operation of the Store, violations of the Regulations, the offer of Products, the reliability of data or other detected irregularities, as well as all statements and reports addressed to the Seller, should be sent to the Seller's e-mail address.
3. The Seller reserves the right to make changes to the Terms and Conditions. Any changes will take effect upon publication on the Store's website.
4. Modifications to the Regulations do not negatively affect the rights and obligations of the Customer regarding orders that have already been completed by the Store.
5. Customers undertake to regularly check the Terms and Conditions for any changes or additions.
6. Each time the Customer logs in, they accept the current version of the Terms and Conditions. If they disagree with any changes to the Terms and Conditions, they should refrain from logging in to the Store and immediately notify the Seller of their decision. Failure to agree to any changes to the Terms and Conditions will result in the deletion of the Customer's account.
7. The Seller and the Customer who have entered into sales agreements for Products offered by the Store will make every effort to amicably resolve any disputes arising from these Terms and Conditions and the content and implementation of the Product sales agreements. In the absence of a settlement, the dispute will be resolved by a common court with jurisdiction over the subject matter and location of the dispute, in accordance with the provisions of civil procedural law.
8. In matters not regulated by the Regulations, the provisions of law and other applicable regulations of the Republic of Poland shall apply.