Shipping policy

Delivery and payment

1. The available payment methods for the order are described on the Store's website and presented to the Buyer at the stage of placing the order.
2. The Seller offers the possibility of making payments by bank transfer or by electronic payments via the Przelewy 24, BLIK payment system.
3. If the Buyer has requested an invoice, it will be delivered to the Buyer electronically to the e-mail address provided in the order form.
4. The ordered Products are sent to the Customer via courier companies such as Kurier InPost and DPD.
5. The Customer is responsible for the shipping costs associated with the Product.
6. International shipping costs vary depending on the destination country.

Damage to shipments

1. All shipments are insured.
2. Before confirming receipt of the shipment, the Customer should check whether the packaging has not been damaged during transport and whether there are no signs of premature opening (e.g. torn security tapes).
3. In the event of damage to the packaging or its early opening, the Customer has the right to refuse to accept the shipment and - if possible in the presence of the courier - draw up a damage report. The Customer should then immediately inform the Store about the situation.
   
4. If the customer has not found any damage to the shipment, but the product inside is damaged. Please take a photo of the damage and send it to: hello@rondin.eu. Send us the product back, protecting it from further damage. We will refund you within 14 days of receiving the shipment.
   If you want to keep the product despite the damage, we will give you 20% off your next purchase.